This policy outlines how YouNet Social JSC (formerly YouNetCo) (We, Us) collects, uses, discloses, retains, and manages your personal information and how we comply with our obligations under Vietnam’s Data Protection Laws. This privacy policy applies to any personal information we collect, use, or disclose, including the personal information of our employees and contractors. Unless you advise us otherwise, you acknowledge and consent to us using your personal information as set out in this Privacy Policy or as otherwise permitted under the law.
Why do we need your personal information?
We use personal data to provide you with the information you request, process online job applications, and for other purposes that we describe to you at the point where it is collected or which will be evident to you. For example:
(a)To further fulfill your requirements on products and services
(b)To contact you to develop a business relationship
(c)To give feedback on your idea and/or to provide you with relevant information on your requirements
(d)To contact you for marketing purposes such as customer surveys.
(e)To inform you about our company
(f)To obey regulations in applicable laws
What personal information do we collect?
You can assess or visit our website anytime without informing us who you are or providing us with any personal information. However, we may collect information at our websites in two ways: (1) directly (for example, when you provide information, such as your name, email address, designation, company, country and telephone number, to sign up for a newsletter or register to comment on a forum website or register to talk to us about your requirements); and (2) indirectly (for example, through our website’s technology, we may collect certain information such as your IP address, demographics, your computer’s operating system, and browser type). We do not attempt to track your personal information to identify you, but gathering these contact information to make up the web traffic routing, to diagnose problems with the server for administration of our website, to better understand how you interact with our website and services and to re-design and upgrade the website for better use. If you choose not to provide your personal information, which is mandatory to process your request, we may not be able to provide the corresponding service.
Provision of personal information to us by our Clients
If you provide us with the personal information of another person (including Your customers);(a) you must disclose to that person that you are providing personal information (including sensitive information) to us and that the information may be disclosed in accordance with clause 5, and (b) you represent and we accept it on the basis that you represent that Client and authorised to do so and that the relevant person has consented to the disclosure to us.How do we use your personal information?
(a) Generally, we will collect, use, and hold personal information to:
(i) provide our services, including services involving your customers;
(ii) facilitate our internal business operations, including the fulfilment of any legal requirements;
(iii) advise you of additional services or information which may be of interest;
(iv) provide your contact details to our partners who have agreed to provide you with any services;
(v) analyse our services and customer needs with a view to developing existing and new products and services;
(b) If we do not collect the personal information we will not be able to provide the services or provide any assistance requested. (c) If the personal information provided to us is incomplete or inaccurate, we may be unable to provide our services or our services may be adversely affected.Disclosing your information
We can disclose personal information we have about you to third parties in certain circumstances including:
(a) if you agree to the disclosure;
(b) to employees, contractors, and service providers who assist us in operating our business and providing our services and those service providers of yours that you require us to work with;
(c) using it for the purposes for which it was collected (e.g. to provide our services or respond to a query);
(d) where disclosure is required or permitted by law;
(e) to our related entities;
(f) if disclosure will prevent or lessen a serious and imminent threat to someone’s life or health; or
(g) where it is reasonably necessary for the enforcement of the criminal law, a law imposing a pecuniary penalty, or for the protection of public revenue.Disclosure of personal information off-shore
(a) We provide services to you and your customers under our Client/Master Services Agreement.
(b) The services include:
(i) Custom software development services including web and mobile applications;
(ii) Solution frameworks and related services;
(iii) Apps or Plugin development for other software products;
(iv) Technology consulting and related services;
(c) To provide our services, we receive personal information from you about your customers. This may include sensitive information.Considerations when you send information to us
(a) While we do all we can to protect your Privacy and the Privacy of Your customers, including investing in specialist security software, no data transfer over the Internet is 100% secure. (b) If you provide personal information to us electronically, there are ways you can help maintain the security of the information. These include:
(i) always close your browser when you have finished your user session;
(ii) do not provide personal information by using a public computer;
(iii) never disclosing your user name and password to another person; and
(c) You are responsible for all actions taken using your username, email, or password. If at any time you believe your username or password have been compromised, change your password and contact us immediately.How your information is stored
(a) We take reasonable steps to store personal details and information securely. This includes electronic and physical security measures.(b) We may be legally required to maintain some of your records for a significant period. When the personal information we collect is no longer required, we destroy or delete it securely.How you can update, correct, or delete your personal information
(a) You and your customers have a right to request access to personal information which we hold about you and your customers and to ask us to correct it if you believe it is inaccurate or outdated. (b) You or your customers may request access to your personal information or correct any inaccurate or out-of-date information by contacting us at helpdesk@younetsocial.com.(c) If there is a reason under the Data Protection Laws or other law for us not to provide you or your customers with information, we will give you or your customers a written notice of refusal setting out:
(i) the reasons for the refusal except to the extent it would be unreasonable to do so; and
(ii) the mechanisms available to you to complain about the refusal.
(d) You or your customers should also contact us immediately if:
(i) someone has gained access to you or your Client’s personal information;
(ii) we have breached our Privacy obligations or your Client’s Privacy rights in any way; or
(iii) you or your customers would like to discuss any issues about our Privacy policy.Your authority and opting out
(a) By using our services and providing us with personal information, you consent to us maintaining, using, and disclosing your personal information in the way described in this Privacy Policy. (b) We do not use personal information of your customers for marketing purposes. (c) If at any time you no longer wish to receive any additional marketing material from us or do not want your information disclosed for direct marketing purposes, then you may unsubscribe to our updates or email us at helpdesk@younetsocial.com and we will remove your details from our marketing database. (d) If you close your Account or opt out, we will remove or de-identify personal information as soon as reasonably possible. We may, however, retain personal information for as long as is necessary to comply with any applicable law, for the prevention of fraud, for insurance and governance purposes, in our IT back-up, for the collection of any monies owed, and to resolve disputes.Limitation of liability
(a) To the extent permissible by law and subject to our obligations under the Data Protection Laws, we will not be liable to you or to any third party for any loss or damage (including but not limited to consequential loss or loss of profits) or claim arising from our collection, disclosure, management, and use of personal information in accordance with this policy. (b) Where liability cannot be excluded by law, to the extent allowed by law and without limiting your rights under Vietnam Consumer Law, our liability to you in any circumstances will be limited to the re-performance of any services we have provided to you. (c) Links on our website or websites we set up for you may take you outside our network. These links are provided in good faith. However, we are not responsible for third-party sites and YouNet Social JSC accepts no responsibility for the content, incurs, security, or function of third-party sites.Changes to our Privacy Policy
(a) This document sets out our current Privacy Policy.
(b) Our Privacy Policy will be updated from time to time. You should review our Privacy Policy each time you visit our website or provide us with personal information.
(c) If you would like further information on our Privacy Policy or if you have any concerns over the protection of the information you have given to us or that we have collected from others, please contact us by
(i) Email – helpdesk@younetsocial.com
(ii) In writing – 2nd floor, Lu Gia Plaza, 70 Lu Gia St., District 11, Ho Chi Minh City, Vietnam